Shipping Policy

Last Updated: October 22, 2026

This policy explains delivery arrangements for Christmas table decorations purchased from elvorael, owned and operated by Xiamen Lingsuo Yun E-Commerce Co., Ltd.

1. Available Destinations

We accept orders for destinations where an available shipping service is displayed at checkout.

Service availability depends on the delivery address, product, and carrier. We do not promise delivery to every country, remote area, PO box, or military address.

If no shipping option appears, contact service@elvorael.com before placing an order. Do not use an alternative address unless you can receive the parcel there.

2. Order Processing

Standard orders are normally processed within 1–3 business days after payment confirmation.

Processing includes order review, stock allocation, preparation, and packaging. It is separate from the carrier’s transit time.

Business days are Monday through Friday, excluding relevant public holidays. A preorder, personalized product, or item requiring additional preparation will have its different lead time disclosed before purchase.

If we cannot dispatch within the stated period, we will contact you with the revised information and offer the choices required by applicable law, including cancellation and refund where appropriate.

3. Estimated Transit Time

Standard shipping is estimated at 7–15 business days after dispatch.

For a standard order, the usual combined processing and transit estimate is therefore 8–18 business days after payment confirmation.

A different estimate for a particular destination or shipping service will be shown before purchase where applicable.

Estimates may be affected by customs, severe weather, carrier disruption, and holiday demand. These circumstances do not remove our responsibility to assist with an undelivered order.

4. Orders for Christmas and Other Events

Please allow additional time when ordering for Christmas dinner, a party, or a gift exchange.

We do not promise delivery by a specific holiday or event unless we expressly agree to that commitment for your order. If an event date is essential, contact us before buying.

If a specific date formed an agreed essential part of the purchase and we fail to meet it, your applicable cancellation and refund rights remain available.

5. Shipping Charges

Shipping costs are calculated and displayed at checkout before payment, based on the destination and available service.

Any free-shipping promotion applies only under the terms displayed for the qualifying order. We do not add an undisclosed shipping charge after you submit payment.

6. Dispatch Locations and Separate Parcels

Orders may be dispatched from supplier or partner fulfillment facilities according to product availability and destination.

Some shipments may cross international borders. Our business address is not a promise that every parcel is dispatched from that address or from a local warehouse in your country.

An order may arrive in separate parcels. Where separate tracking references are available, we provide them. We do not charge additional shipping solely because we choose to split an order after purchase.

7. Tracking

After dispatch, a confirmation email provides the tracking information for your shipment.

A tracking number can be created before the carrier completes its first scan. Please allow a few business days for the initial update.

If tracking shows no progress for 5 business days, or the estimated delivery window has passed, contact us with your order number so we can investigate.

8. Address Corrections and Delivery Attempts

Check your address and contact details before paying. If a correction is needed, email immediately.

We can usually change an address only before dispatch. Any requested rerouting after dispatch depends on the carrier.

If a delivery fails because of an incorrect address or an uncollected parcel, we will discuss available options and disclose any reasonable additional delivery cost before arranging it. We do not automatically treat every failed delivery as forfeiture of the order.

9. Delayed, Missing, or Damaged Parcels

Contact us if your parcel appears lost, arrives damaged, or is marked delivered but cannot be located.

For a “delivered” scan, check with household members, building reception, and the stated delivery location where practical. We will also review the available carrier evidence.

A delivery scan does not automatically close your complaint. For a confirmed lost shipment or delivery failure for which you are not responsible, we will arrange an appropriate replacement or refund.

10. Customs and Import Charges

For cross-border orders, duties, import taxes, or clearance charges may apply.

The checkout will identify charges collected by us. Unless expressly included, additional lawful import charges assessed by the destination authorities may be payable by the recipient.

Where delivery terms require you to pay such charges, that arrangement must be disclosed before purchase. Contact us if the treatment is unclear; we will not substitute an undisclosed material charge after payment.

11. Contact and Operator

elvorael is owned and operated by Xiamen Lingsuo Yun E-Commerce Co., Ltd.

Business Address: Room 605-2, No. 12-3, Xinghu Road, Huli District, Xiamen

Email: service@elvorael.com

Phone: +86 592 566 5261

Service Hours: Monday–Friday, 9:00 AM–6:00 PM, China Standard Time (UTC+8), excluding public holidays in China.