Privacy Policy

Last Updated: October 22, 2026

At elvorael, we respect the personal information you share while browsing our Christmas table decorations, placing an order, or contacting our team. This Privacy Policy explains what information we collect, how we use it, who may receive it, and the choices available to you.

This website is owned and operated by Xiamen Lingsuo Yun E-Commerce Co., Ltd. References to “elvorael,” “we,” “us,” and “our” mean that company.

1. Who Handles Your Information

Xiamen Lingsuo Yun E-Commerce Co., Ltd. is responsible for the personal information used in operating elvorael and acts as the data controller where applicable.

Business Address: Room 605-2, No. 12-3, Xinghu Road, Huli District, Xiamen

Privacy and Customer Support Email: service@elvorael.com

Phone: +86 592 566 5261

2. Information You Provide

We receive information when you place an order, contact customer support, create an account where available, or subscribe to communications.

This may include:

Your name, email address, and telephone number.
Billing and shipping addresses.
The name and address of a gift recipient.
Products ordered, quantities, selected options, and transaction references.
Account details and saved preferences where account features are used.
Messages, photographs, and other information submitted for product questions, delivery issues, returns, or refunds.
Marketing subscription choices and consent records.

Please provide only information relevant to your request. Do not email payment card security codes, account passwords, or unnecessary identity documents.

If you order a gift for another person, ensure you are entitled to provide their delivery information. We do not treat a gift recipient’s details as permission to send them marketing.

3. Information Collected Through the Website

When you visit the store, our platform and enabled services may collect technical information such as:

IP address and approximate location inferred from it.
Browser, device, and operating system information.
Pages viewed and interactions with products or checkout.
Referring websites and campaign information.
Cookie identifiers, session information, and privacy preferences.

The information collected depends on the features in use, your browser settings, and any applicable consent requirements.

4. Payments

Payments are processed through the payment services available at checkout. Those providers handle payment credentials according to their own security and privacy practices.

We receive information needed to administer the transaction, such as payment status, transaction references, and limited payment-method details. We do not ask customers to send full card details by email.

5. How We Use Information

We use personal information for the following purposes:

Completing purchases: To confirm payment, prepare orders, arrange delivery, and manage returns or refunds.

Providing assistance: To answer questions about Christmas table decorations, dimensions, set quantities, care instructions, and existing orders.

Sending service messages: To communicate order confirmations, tracking information, delivery exceptions, and account or policy notices.

Maintaining the store: To operate website features, resolve technical problems, and understand how the store performs.

Protecting customers and the business: To identify suspicious transactions, prevent misuse, and investigate security incidents.

Marketing: To send promotional messages or measure advertising where permitted and consistent with your choices.

Meeting legal obligations: To maintain required records, respond to lawful requests, and establish or defend legal claims.

6. Legal Grounds for Processing

Where applicable law requires a legal basis, we rely on the basis appropriate to the activity:

Contractual necessity for purchases and related services.
Legal obligations for required records and disclosures.
Legitimate interests for proportionate security, fraud prevention, and business administration, subject to your rights.
Consent for activities that require it, including certain marketing and optional tracking.

You may withdraw consent at any time. Withdrawal applies to future processing and does not invalidate processing already lawfully completed.

7. When Information Is Disclosed

We disclose relevant information to organizations supporting the store, including:

Shopify, which provides our ecommerce platform.
Payment processors and fraud-prevention providers.
Product suppliers and fulfillment partners preparing orders.
Carriers and logistics providers delivering purchases or handling returns.
Customer support, email, hosting, and technical service providers.
Analytics and advertising providers, where enabled and permitted.
Professional advisers and authorities where disclosure is legally required or otherwise lawful.

We limit disclosures to information relevant to the purpose. A carrier, for example, needs delivery details rather than access to every interaction you have had with the store.

Information may also be involved in a genuine merger, restructuring, or business transfer, subject to applicable privacy protections.

Shopify and some other providers may act independently for certain processing activities. Shopify’s privacy information is available at https://www.shopify.com/legal/privacy.

8. Cookies and Privacy Preferences

Cookies and similar technologies can support different functions:

Essential functions: Maintaining carts, processing checkout, protecting sessions, and remembering privacy choices.

Preferences: Remembering optional settings.

Analytics: Measuring visits and understanding website performance.

Advertising: Measuring campaigns or supporting targeted advertising where those tools are used.

Where consent is required, optional technologies must remain inactive until consent is obtained. You may use the website’s available privacy controls or your browser settings to manage choices.

Blocking essential cookies may affect cart, account, or checkout functions. Declining optional advertising or analytics should not prevent an ordinary purchase.

9. Marketing and Advertising Choices

You may unsubscribe from promotional emails using the link in those messages or by emailing service@elvorael.com.

Unsubscribing does not stop necessary communications about an order, refund, security issue, or other service matter.

Some advertising-related disclosures may qualify as a sale, sharing, or targeted advertising under applicable privacy laws, even without a monetary payment.

Where those laws apply, you may exercise the relevant opt-out rights through the designated website controls or by contacting us. Legally applicable opt-out preference signals, including Global Privacy Control, must be honored as required.

10. International Data Handling

Our company is based in China. Shopify and other service providers may process information in additional countries.

Where international transfers require safeguards, we use the applicable legal mechanism or other lawful transfer basis. You may contact us for information about safeguards relevant to your data.

11. How Long We Keep Information

We retain information according to its purpose and applicable legal requirements.

Order records may be needed for fulfillment, returns, accounting, disputes, and fraud prevention. Support correspondence may be retained to resolve an issue and maintain an appropriate service record.

Marketing preferences may be retained until you unsubscribe. We may keep a limited suppression record to avoid sending further promotional messages.

Information no longer needed is deleted, anonymized, or securely restricted pending deletion, as appropriate.

12. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

Access your personal information.
Request correction or deletion.
Obtain a portable copy.
Object to or restrict certain processing.
Withdraw consent.
Opt out of sale, sharing, or targeted advertising.
Limit certain uses of sensitive information.
Appeal a decision or complain to a privacy authority.

Email service@elvorael.com with the subject “Privacy Request” and explain the action you are requesting.

We may ask for proportionate verification where necessary. Authorized agents may submit requests where permitted. We respond within applicable legal deadlines and do not discriminate against customers for exercising protected rights.

Some requests are subject to lawful exceptions, such as retaining records required for accounting or resolving an existing dispute.

13. Security

We use reasonable administrative and technical safeguards appropriate to the information processed.

No online service can guarantee complete security. Keep account credentials confidential and contact us if you suspect unauthorized activity involving your store account or order.

14. Children’s Information

Our store is intended for adult shoppers and is not directed to children under 16.

If you believe a child has provided personal information inappropriately, contact service@elvorael.com so we can investigate and take appropriate action.

15. External Websites

Links to carrier tracking, payment services, social media, or other external websites may appear on the store.

Those organizations maintain their own privacy practices. Please review their notices when using their services.

16. Policy Updates

We may revise this policy when our services, processing practices, or legal obligations change.

The date above identifies the latest revision. Where required, we will provide additional notice or request consent before applying a change.

17. Contact Us

For questions about this policy or the handling of your personal information, contact:

Brand Name: elvorael

Legal Company Name: Xiamen Lingsuo Yun E-Commerce Co., Ltd.