Contact Us

Last Updated: October 23, 2026

Store Operator

Xiamen Lingsuo Yun E-Commerce Co., Ltd.

elvorael is owned and operated by Xiamen Lingsuo Yun E-Commerce Co., Ltd. The company is responsible for this website, customer support, order management, and sales conducted through elvorael.

Whether you are choosing decorations for Christmas dinner or following up on an order, please contact us using the details below.

Company and Contact Information

Legal Company Name: Xiamen Lingsuo Yun E-Commerce Co., Ltd.

Brand Name: elvorael

Business Address: Room 605-2, No. 12-3, Xinghu Road, Huli District, Xiamen

Email: service@elvorael.com

Phone: +86 592 566 5261

Service Hours: Monday–Friday, 9:00 AM–6:00 PM, China Standard Time (UTC+8), excluding public holidays in China.

Customer Support

We aim to respond to emails within 2 business days. Messages received outside service hours will be reviewed on the next business day. Seasonal peaks may affect response times.

A request submitted within an applicable deadline remains timely even if our response takes longer.

For order-related questions, email is the best way to provide the information and photographs we may need. If you cannot reach us by telephone, please email your request. International calling charges may apply through your telecommunications provider.

Help Us Find Your Order

For an existing purchase, please include:

  • Your order number.

  • The name and email address used at checkout.

  • The item concerned.

  • A short explanation of the assistance you need.

Never email your full payment card number, security code, password, or unnecessary sensitive information.

Damaged, Incorrect, or Incomplete Deliveries

If an item arrives damaged, defective, incorrect, or incomplete, contact us with your order details and a description of the problem.

Photographs of the item, packaging, and shipping label can help us investigate where safe and relevant. If photographs are unavailable, explain the issue and we will discuss another way to assess it.

Do not handle broken glass or other sharp fragments to provide evidence. We will explain the appropriate next steps under our Return Policy and applicable consumer rights.

Product and Styling Questions

For help choosing a size, checking a set quantity, or coordinating Christmas table decorations, send us the product name or link.

Please review each listing for dimensions, materials, included components, care instructions, and intended use. Accessories shown in styled photographs are included only when expressly listed.

For delivery before a particular celebration, include your destination country, postal code, and event date. An inquiry does not create a guaranteed delivery commitment.

Returns and Order Changes

Please contact us before sending a return so we can provide the correct destination and instructions.

Our business address identifies the company. It is not a retail showroom or an automatically authorized return destination. Obtaining return instructions does not restrict your statutory cancellation or return rights.

For cancellations or address changes, email as soon as possible. We can generally make changes only before dispatch, and requests are not confirmed until we acknowledge them.

Please read our Return Policy and Terms of Purchase for the applicable conditions and procedures.

Further Information

Our Shipping Policy explains order processing, delivery, and tracking. Our Privacy