FAQ
Last Updated: October 22, 2026
What does elvorael sell?
We specialize in Christmas table decorations, including napkins and napkin rings, candle holders, table runners and place card holders, centerpieces, and display stands.
Each listing explains the particular item offered and its intended use.
Does the price cover everything shown in the photograph?
Not necessarily. Product photographs may include dishes, candles, greenery, furniture, or other styling accessories.
Please check the product description and package contents for the exact items and quantities included. A photograph showing a complete table arrangement does not mean the entire arrangement is sold as one set.
How do I check whether an item will fit my table?
Review the listed measurements before ordering. For a table runner, measure your tabletop and consider how far you want the ends to hang.
For candle holders, check the stated candle size and compatibility. If the dimensions are unclear, contact service@elvorael.com before purchasing.
Are decorative pieces suitable for direct contact with food?
Only use a product in direct contact with food when the listing or supplied instructions expressly identify it as suitable for that purpose.
A decorative centerpiece or display stand should not be assumed to be food-safe merely because food appears nearby in a styled photograph.
Can I use real candles in every candle holder?
Follow the instructions for the individual product. Some decorations may be intended only for flameless candles.
Where real candles are permitted, use the specified size, place the holder on a stable heat-resistant surface, and keep flames away from fabric, ribbons, foliage, children, and pets. Never leave a burning candle unattended.
How should I clean and store my decorations?
Care requirements vary by material. Follow the product page and any instructions supplied with the item.
Do not assume that textiles are machine washable or that decorative glass and metal pieces are dishwasher-safe. Store seasonal decorations clean and dry, protecting fragile surfaces and separate components.
Which destinations do you ship to?
We accept orders for destinations where a shipping option is available at checkout.
If your address is not accepted or no delivery method appears, contact us before ordering. We do not promise worldwide delivery.
When will my order arrive?
Standard orders are normally processed within 1–3 business days after payment confirmation. Standard transit is estimated at 7–15 business days after dispatch.
Processing and transit are separate stages. Business days exclude weekends and relevant public holidays. Any different estimate for a particular item or shipping service will be disclosed before purchase.
Can you guarantee delivery before Christmas?
We do not guarantee arrival by Christmas or another event date unless we expressly offer a guaranteed service for your order.
Please allow extra time during the holiday season. If a particular delivery date is essential to your purchase, contact us before ordering.
What does shipping cost?
Shipping charges are calculated and displayed at checkout before payment. Do not assume an order qualifies for free shipping unless the applicable offer is shown for that order.
How do I track my order?
After dispatch, we send a shipping confirmation email with tracking information. Tracking may take a few business days to show the carrier’s first scan.
If a shipment has no update for 5 business days or passes its estimated delivery window, email us with your order number.
Can I cancel or change an order?
Contact us as soon as possible. If an order has not been dispatched and we can stop fulfillment, we will confirm the cancellation or change.
We do not charge a cancellation fee for an order successfully canceled before dispatch. After dispatch, the Return Policy applies, without limiting any statutory cancellation rights.
What if my order arrives damaged or something is missing?
Contact us promptly with your order number and a description of the problem. Photographs are helpful where available.
For damage, defects, incorrect products, or missing items attributable to us or delivery, we will arrange an appropriate replacement, refund, or other remedy at no additional cost to you.
Can I return a decoration if I change my mind?
You may request a return within 30 calendar days after delivery. Under our voluntary return policy, items must be unused, complete, and in their original condition.
Customers pay return shipping for preference-based returns. Please read the Return Policy for the full conditions and instructions.
When will a refund arrive?
For an eligible returned item, we inspect it and initiate the approved refund within 5 business days after receipt.
Your bank or payment provider may then need another 5–10 business days to post the credit. Shorter legal deadlines, where applicable, take priority.
Who operates this store?
elvorael is owned and operated by Xiamen Lingsuo Yun E-Commerce Co., Ltd.
Business Address: Room 605-2, No. 12-3, Xinghu Road, Huli District, Xiamen
Email: service@elvorael.com
Phone: +86 592 566 5261
Service Hours: Monday–Friday, 9:00 AM–6:00 PM, China Standard Time (UTC+8), excluding public holidays in China.